Charge Up Your Success: Boost Customer Experience with our Diagnostic

Answer 22 questions and we’ll send you a personalised report

In developing this diagnostic, we've drawn directly from insights gathered through an extensive survey of EV drivers. The survey was designed to capture the nuances of the EV driver journey—a comprehensive path that encompasses discovering charging stations, accessing them, navigating the charging process, and any post-charge activities or support needs.

This diagnostic is intended to serve as a bridge between EV drivers' experiences and the strategic initiatives of charging infrastructure providers. It offers a unique opportunity to refine the charging ecosystem, ensuring it meets and exceeds the evolving expectations of the EV community.

Please be assured that the information you provide during this diagnostic will be treated with the utmost confidentiality and will not be shared outside of Full Circle CI, ensuring a private and secure collaboration between you and our team.

Prior to beginning the diagnostic, please scroll down the page for insights into the EV driver's journey.

Introduction - Understanding the EV Driver Journey

Before you begin the diagnostic, let's briefly outline the EV driver journey, an essential aspect that directly impacts driver satisfaction and service adoption.

The EV driver journey encompasses the complete experience of using public or private charging stations, from planning to post-charge activities.

It starts with the driver researching and locating charging points, often via digital platforms, and planning their route based on these findings.

Upon arrival at the charging station, drivers must navigate to an appropriate, available charger and initiate the charging process.

This involves understanding the payment and pricing options, accessing the service through various authentication methods, and managing the actual charging session.

The journey concludes with the driver safely disconnecting their vehicle, potentially providing feedback on their experience, and accessing support if any issues arose during the process.

This journey is shaped by multiple touchpoints, including the availability and accuracy of station information, the ease of use of the charging equipment, the reliability and speed of charging, and the level of customer support provided.

A seamless, intuitive, and reliable charging experience is vital for driver satisfaction and is a significant factor in the wider adoption of electric vehicles.

As you complete the diagnostic, consider each stage of this journey and how your services facilitate a smooth and efficient experience for EV drivers.